We hope you like your new clothes. If something doesn't fit, you can return your purchase to us within 14 days of the delivery date. You can return parts or your entire order to us.

Please be careful when trying them on! If you decide to return something, the clothes must be in perfect condition:

• clean (no deodorant, no perfume, no make-up stains)
• unworn
• unwashed
• with original tags

Items that are not in a resalable condition or that reach us too late cannot be refunded and will be returned to you.

Exceptions: For hygienic reasons, we cannot accept returns of underwear and socks unless they are faulty or do not match the description. Sealed products whose seal has been broken cannot be returned.

For orders from Germany and EU countries:

Within Germany, you bear the direct costs of the return, amounting to €2.95. You can create the return label in our return portal.

For returns from Switzerland:

For orders from Switzerland, you bear the direct costs of the return, amounting to €2.95. You can request the return label from our support team.

In addition, please print out the original invoice twice and attach it, along with the customs declaration, to the outside of the package in a shipping envelope with the shipping label. Please also write "RÜCKWARE" (RETURN GOODS) clearly on the side of the package where the documents are attached.

Returning multiple orders in one package

Please note: Due to system limitations, it is not yet possible to return multiple orders in one package. Please return each order separately.

Complaint

Every complaint must first be registered by email at hello@thehaus360.com. Unannounced complaints cannot be processed by our warehouse.

Exchange

We do not offer traditional exchanges. Please return items in accordance with this policy and, subject to availability, place a new order.

Refund payment

Refunds will be processed via the original payment method within 14 days of the returned items arriving at our warehouse.

Please note that shipping costs are not refunded.

We are entitled to make deductions from the refund to account for any diminished value of the items resulting from your handling of them, provided the goods are no longer in perfect, resalable condition.

For all inquiries regarding returns, please contact us via the contact form. Thank you!